AV Rental Agreement
IMPORTANT!!!
All rental equipment is tested before and after every show or performance by one of our technicians.
We will test and verify the working state of each equipment leaving with a customer or arriving on a project. In some cases due to timing constraints we are unable meet or verify with the client.
Just know that Ramar Event Productions, LLC would never deliver non working equipment or be a part of a failing production. We will do whatever in our power to make your event seamless and successfully. We make our money on your success.
Please call our support line for basic hookup and operating instructions. Do Not operate while intoxicated. Understand safe and proper placements. Ask and respect the venue’s noise ordnances and SPL levels, remember the surrounding neighbors
To take the liability out of your hands, please hire one of our professional techs to install and operate.
RENTAL AGREEMENT TERMS AND CONDITIONS
This rental agreement is made between Ramar Event Productions, LLC and the Customer “Customer” and is effective as of the order confirmation date described below. This agreement covers Rental Equipment “Equipment” and Service Labor “Labor” for the Job Order “Job” described above with a Job Order Number, Start Date, and End Date. This agreement shall be binding under the laws of the State of Connecticut.
AGENT
Customer may assign an Agent over the age of 18 to act for the Customer to pickup, receive, drop off, setup or operate Equipment. Customer agrees to notify Ramar Event Productions, LLC in writing/email when assigning an Agent to pickup or receive Equipment. Customer agrees to inform Agent of their responsibilities under this agreement including but not limited to their time availability, receiving instruction, proper Equipment operation and Equipment
pickup and/or return time. Use of an Agent does not limit Customer responsibilities under this Agreement in any way.
ORDER CONFIRMATION DATE
The date that Ramar Event Productions, LLC confirms Job pricing and availability in writing to Customer with a Job status as “CONFIRMED”, generally via a confirmation email with Job attachment.
PAYMENT
Ramar Event Productions, LLC standard policy is to reserve Equipment for Customer by charging 100% of the Job total to Customer credit card. Other payment methods and terms are subject to Ramar Event Productions, LLC approval. Customer agrees to a $50 service charge for a returned check. Outstanding balances at Job End Date will be charged to Customer credit card on file. Outstanding balances may arise from these or other events: extended rental time, damaged Equipment, missing items, Labor overtime or additional Equipment added to Job after Start Date. Customer agrees to pay any and all court costs, attorney fees, and any other collection costs related to returned checks or unpaid balances.
CANCELLATIONS
Orders cancelled before 12pm one business day prior to Job Start Date may be subject to a cancellation charge up to 50%. Cancellation after 12pm the day prior to Job Start Date, is subject up to 100% charge of the first day rental. Cancellations due to acts of God (illness, death, weather, etc) will be charged only actual costs incurred by Ramar Event Productions, LLC if the Job is rescheduled within 3 months. If Job is not rescheduled, a service charge of 25% of the Job total or the actual costs incurred by Ramar Event Productions, LLC plus 25% of the Job total will be incurred.
REFUNDS
Refunds are limited to the value of the rented items herein. Customer discharges Ramar Event Productions, LLC from liability or damages in excess of the rental amount in the event of Equipment failure or unavailability. Customer is responsible for immediately notifying Ramar Event Productions, LLC Technical Support at 860.318.5557 of any Equipment malfunction or related operational problems in order for any price adjustment to be considered. Ramar Event Productions, LLC provides free 24/7 telephone tech support and will make every effort to immediately replace Equipment that is malfunctioning.
DELIVERY, SETUP, OPERATION AND PICKUP BY RAMAR EVENT PRODUCTIONS, LLC
If applicable, Customer agrees to be available during the Delivery/Setup and Pickup Time window described on Job. Redelivery or repickup due to Customer not being present for delivery or pickup is subject to additional delivery charges. Customer is responsible for Ramar Event Productions, LLC’s safe and open access to the Job location for delivery, setup, operation and breakdown tasks.
EQUIPMENT OPERATION BY CUSTOMER
Customer agrees to be available to receive operational instructions from Ramar Event Productions, LLC at time of pickup or delivery and to take possession of Equipment only upon full understanding of Equipment operation. Customer agrees to inform Ramar Event Productions, LLC when using Equipment outdoors and follow any specific instructions regarding outdoor use. Customer agrees to notify Ramar Event Productions, LLC when taking equipment outside of New York, Connecticut and Massachusetts. Customer agrees not to expose Equipment to harsh conditions including but not limited to: dust, sand, moisture, extended direct sunlight or heat sources. Customer agrees to use care in handling Equipment including placing Equipment on secure, level surfaces; properly securing cables to prevent tripping and accidental power down; and securing Equipment for safe and secure transportation and storage. Labor fees for dispatching a technical support rep may apply if Equipment is found to be reconfigured after it left Ramar Event Productions, LLC’s possession or Customer did not make best efforts to follow steps outlined on provided documentation and/or instructions provided during the technical support telephone call. Cleaning fees and or damage charge may be incurred if evidence of exposure to harsh conditions exists upon Equipment return.
LABOR CHARGES
Labor charges on the Job, if applicable, are estimates based on Ramar Event Productions, LLC’s understanding of the event and Job requirements. Labor charges are subject to modification if the Job requirements deviate from the original agreement.
RENTAL PERIOD
Rental Period extends from the Customer Pickup or Delivery/Setup date and time to the Customer Return or Available Pickup date and time. Late returns are subject to additional charges at Ramar Event Productions, LLC’s daily Equipment rental rate.
DAMAGED EQUIPMENT
Customer is responsible for all damage to Equipment from any cause whatsoever incurred while in possession of Equipment. Ramar Event Productions, LLC will inspect all Equipment returned from Customer and will notify Customer of any charges within 24 hours of Job End. Ramar Event Productions, LLC Technician onsite during Job does may not release Customer from damaged Equipment liability. Customer is responsible for the equipment damages caused by their attendees at Job.
LOSS AND UNRETURNED EQUIPMENT
Customer is responsible for loss from any cause whatsoever incurred while in possession of Equipment, including theft. Failure to return Equipment per agreement terms with no communication from the Customer after 24 hours of Job End Date, will void this Agreement and Equipment shall be considered stolen goods, prosecuted in accordance with Connecticut. Customer credit card on file can be charged for Equipment MSRP. Customer is responsible for all costs associated in recovering missing Equipment, or cost of Equipment, included but not limited to cost associated with: repossession, legal fees, and collections.
CUSTOMER INDEMNIFICATION
Customer agrees to indemnify and hold harmless Ramar Event Productions, LLC for damages and liability to rented items, persons and property resulting from the use or misuse of the rented items. Customer assumes all risk of any and all injuries or any kind including wrongful death resulting from use or misuse of rented items. Customer agrees to hold Ramar Event Productions, LLC its officers and employees free and harmless from and to indemnify and defend Ramar Event Productions, LLC against any and all suites, actions, proceedings, claims, judgments, demands, costs and charges for legal expenses and penalties resulting from injury or damage to any and all persons and property arising out of or in connection with the rented items herein.
COPYRIGHT INFRINGEMENT
Ramar Event Productions, LLC does not support copyright infringement, including but not limited to public display and reproduction of copyrighted material. Ramar Event Productions, LLC reserves the right to refuse rental of Equipment when Customer cannot provide proper documentation for use of copyright material.
ASSIGNMENT
Customer responsibility under this agreement remains with the Customer in the event of subleases, sub rentals, or assignments of the Equipment to any other party.
By taking providing payment and taking possession of rented equipment, you agree with the above Ramar Event Productions, LLC terms and conditions.
